Dear [customer],
We apologize for the issues you encountered with your Sage Barista Pro. We strive to provide our customers with the highest quality products and it seems that we fell short in your case.
We are glad to hear that our customer service team was able to assist you with the missing parts and provide you with additional cleaning supplies. We understand your disappointment and we will make sure to address these concerns with our quality control team for future improvements.
We hope that once you have had the chance to properly clean and sanitize your machine, you will be able to enjoy a delicious cup of espresso.
Thank you for bringing this to our attention and for being a valued customer.
Best,
Sage Customer Service Team